ICT Assistant
Job Description
Job Highlight
This role provides hands-on experience managing enterprise-grade ICT infrastructure, network equipment, servers, UPS systems, and monitoring tools in a high-profile, newly built national conference centre hosting international events.
Duty Station(s)
Addis Ababa, Ethiopia
Job Specific Context
The Ministry of Agriculture Conference Centre is a state-of-the-art national venue designed to host high-level conferences, multi-stakeholder dialogues, training programs, and international events. Modern audiovisual systems, including projection, sound reinforcement, hybrid meeting capabilities, interpretation booths, and a central control room, are essential to delivering a seamless and professional client experience. The ICT Assistant will report to the ICT Associate (Audiovisual & Data Centre Lead). The ICT Assistant will support technical audiovisual operations before, during, and after events, to help ensure that all technology systems are fully functional, well-maintained, and capable of meeting expectations of diverse national and international clients.
Role Purpose
The Position will support operation, monitoring, maintenance, and security of the data centre, ensuring uninterrupted ICT service delivery across the conference centre. This includes hardware support, network availability, backup routines, incident logging, and ensuring power and cooling systems are functioning effectively.
Duty Station(s)
Addis Ababa, Ethiopia
Role Purpose
The Position will support operation, monitoring, maintenance, and security of the data center, ensuring uninterrupted ICT service delivery across the conference center. This includes hardware support, network availability, backup routines, incident logging, and ensuring power and cooling systems are functioning effectively.
Functions / Key Results Expected
- Data Centre Operation
- Assist in monitoring server room equipment, including servers, switches, routers, firewalls, storage devices, UPS units, and backup systems, and report any irregularities to the ICT Associate.
- Check and record basic environmental conditions (temperature, humidity, airflow) and immediately alert the ICT Associate if readings fall outside acceptable ranges.
- Perform simple routine inspections of rack equipment, patch panels, cable organization, and power distribution units, ensuring everything is secure, tidy, and functioning as expected
- Network troubleshooting
- Assist in basic network troubleshooting (LAN/Wi-Fi issues, IP configuration, cable faults).
- Support configuration of end-user devices under guidance (printers, PCs, tablets, access points).
- Monitor network connectivity across meeting rooms and public areas, ensuring stable service for international conferences.
- Support maintenance of VoIP, IPTV, access control, and CCTV systems connected to the data centre network.
- Hardware Care and Preventive Maintenance Support
- Assist in running daily, weekly, and monthly data backup routines.
- Verify backup logs and report irregularities to the ICT Associate
- Support implementation of ICT security practices such as patching, antivirus updates, and user access management.
- Conduct routine checks on server hardware, network devices, cables, and patch panels.
- Assist in ensuring UPS batteries are functioning and support periodic testing.
- ICT Support to Conferences
- Provide support to staff and clients on connectivity issues, login challenges, and basic ICT functionality.
Skills
Computer Networking, NetBackup, Troubleshooting, Data Center Controls, Server hardware.
Education Requirements
Required
- Completion of Secondary education is required with 4 years of relevant experience.
Desired
- A first level University Degree (bachelor’s or equivalent) in ICT, Computer Science, Information Systems with 1-year relevant work experience.
Experience Requirements
Required
- Minimum 4 years or less depending on academic credentials with relevant experience supporting ICT or data centre operations in a conference centre, hotel, government institution, university, or ICT-intensive environment.
- At least1 year experience with server room operations, network equipment, cable management, or hardware diagnostics.
Desired
- Experience working in a large, high-profile meetings, conference centre, especially those hosting international conferences, is desirable.
Language Requirements
Required:
- English, Fluent
- Amharic, Fluent
Opportunities for learning and growth
- Commitment to Excellence: Our support extends to all personnel at every level of the organization.
- Ongoing Development: We provide ongoing opportunities to help our people learn, develop, and excel at their jobs.
- State-of-the-Art Learning: Access a wide range of learning through our blended learning programmes, covering Leadership development and Personal and professional development.
- Key Credentials: Opportunities to benefit from Internationally recognized technical certifications and Membership to professional associations in various areas.
- Internal Culture: We foster an environment that encourages and supports knowledge sharing and collaboration.
