ICT Associate

Job Description

Job Highlight

This is an excellent opportunity to contribute to the advancement of agricultural knowledge and collaboration in Ethiopia, utilising cutting-edge technology to deliver world-class event experiences. The position offers exposure to a wide range of AV and IT systems, opportunities for professional development, and the chance to build a sustainable pool of qualified AV professionals in the region.

About the Country/Multi-Country Office

Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan, with a primary focus on health, agriculture, and economic development. Established in 2009, HAMCO partners with governments and development stakeholders to implement impactful, results-driven initiatives that contribute to sustainable development. Since 2024, new projects have been aimed at expanding access to healthcare, education, energy, and livelihoods, particularly in underserved and conflict-affected regions.

Job Specific Context

The Federal Ministry of Agriculture of Ethiopia has established a modern, purpose-built Conference centre to serve as the national hub for agricultural knowledge sharing, policy dialogue, capacity building, and multi-stakeholder collaboration. Designed and constructed with support from UNOPS, the Centre is expected to operate as a financially self-sustaining entity through professional facility rental, event services, and ancillary revenue streams while delivering world-class experiences to government institutions, development partners, NGOs, academic bodies, and private agri-businesses. The ICT Associate is the technical backbone of the Conference and Training Centre. The role is responsible for the design, installation, operation, maintenance, and continuous upgrading of all audiovisual, videoconferencing, live-streaming, recording, simultaneous interpretation, and IT/infrastructure systems. This position ensures that every event whether fully in-person, hybrid, or fully virtual delivers flawless, world-class technical performance, thereby directly supporting the Centre’s objectives of knowledge dissemination, nationwide outreach (Digital Ethiopia 2025), multi-stakeholder collaboration, capacity building, and revenue generation through premium technical services.

Duty Station(s)

Addis Ababa, Ethiopia

Role Purpose

Reporting to the Conference Centre Management Officer, the ICT Associate takes responsibility for a complete, specialized administrative process related to the ICT infrastructure and audiovisual systems of the Conference and Training Centre, from start to finish, ensuring its integrity and optimal performance.

Functions / Key Results Expected

1. Technical Planning and Event Support

• Meet with the Event Coordinator and clients during the planning phase to fully understand technical requirements (sound reinforcement, projection, videoconferencing, live streaming, recording, simultaneous interpretation, stage lighting, etc.).
• Prepare detailed technical riders, floor plans, signal-flow diagrams, and cost estimates for billable AV services.
• Design and propose hybrid/virtual event solutions that connect Addis Ababa with regional states, research centres, and international partners.
• Recommend and upsell advanced services (4K recording, multi-camera production, interactive polling, VR/AR elements, branded digital backdrops, etc.).

2. System Management and Operations

• Oversee the day-to-day operation, configuration, and troubleshooting of the entire AV ecosystem, including: Control rooms and central data centre, Large-scale LED walls, projectors, and display systems, Digital sound processors, line arrays, and microphones, Video-conferencing, Zoom Rooms and cloud platforms, Simultaneous interpretation booths and infrared/wireless systems, Live-streaming and webcasting encoders, Structured cabling, network switches, and fibre backbone, Media server and digital archive for storing event recordings, presentations, and photos.

3. On-Site Technical Direction

• Act as the lead technical director during events, supervising the AV crew and ensuring seamless execution.
• Operate or oversee operation of the main control room during high-profile events.

Skills

Asset Management, Audio Visual Support, Information Technology Infrastructure Management, Troubleshooting, Video Conferencing.

Education Requirements

Required

• Completion of Secondary education is required with 6 years of relevant experience.
• Technical/Professional Diploma in Electrical/Electronic Engineering, Broadcast Engineering, Information Technology, Audiovisual Systems, Media Production, or related field with 4 years of relevant experience.

Desired

• Undergraduate (Bachelor’s) Degree in Electrical/Electronic Engineering, Broadcast Engineering, Information Technology, Audiovisual Systems, Media Production, or related field with 2 years of relevant experience.
• Professional certifications in CTS, CTS-D, CTS-I (InfoComm), Dante Certification, Crestron, Extron, Q-SYS, VTC certifications (Zoom, Cisco, Poly)

Experience Requirements

Required

• Minimum 6 years of hands-on experience in professional audiovisual and video-conference systems in conference centres, hotels, universities, or broadcast facilities is required.
• At least 3 years in a technical lead role managing complex, multi-room, hybrid events for 300–1,500 participants are required.

Desired

• Proven experience in designing and commissioning control rooms and integrated AV systems is highly desirable.
• Expert knowledge of AV control systems (Crestron, Extron, AMX, Q-SYS) is desirable.
• Advanced skills in live video production, streaming, and recording workflows is desirable.
• Strong networking knowledge (VLANs, QoS, multicast, Dante/AES67 audio) is desirable.
• Familiarity with simultaneous interpretation systems (Bosch, Taiden, Brahler) is an asset.
• Proficiency in CAD/Visio for technical drawings and Microsoft Office/Project is desirable.

Language Requirements

Required

• English, Fluent
• Amharic, Fluent.

Opportunities for learning and growth

• Commitment to Excellence: Our support extends to all personnel at every level of the organization.
• Ongoing Development: We provide ongoing opportunities to help our people learn, develop, and excel at their jobs.
• State-of-the-Art Learning: Access a wide range of learning through our blended learning programmes, covering Leadership development and Personal and professional development.
• Key Credentials: Opportunities to benefit from Internationally recognized technical certifications and Membership to professional associations in various areas.
• Internal Culture: We foster an environment that encourages and supports knowledge sharing and collaboration.