peacenathaneal

Delivered high-quality customer service by resolving 100+ customer queries per week, achieving a 98% customer satisfaction rating. Effectively prioritized and escalated issues, resulting in a 30% reduction in resolution time for requests Managed over 150+ customer inquiries daily through email and phone, maintaining excellent communication and phone etiquette. Resolved 90% of issues on the first contact, contributing to a 98% customer satisfaction rate