Dianarose Nyaguthii Mugatha
About Candidate
As a dedicated Virtual Assistant, I specialize in simplifying workflows and managing administrative tasks so you can focus on achieving your goals. I hold certifications in Virtual Assistance from ALX and Salesforce CRM, which equip me with the tools and expertise to deliver efficient, client-focused solutions.
My skillset includes inbox and calendar management, travel planning, project coordination, and proficiency with tools like Google Workspace and Salesforce. With a background in entrepreneurship and business management, I bring a proactive approach and a knack for streamlining processes to every project.
Beyond work, I’m passionate about fostering meaningful connections and ensuring my clients feel fully supported. When I’m not helping businesses run smoothly, you’ll often find me immersed in a great novel, drawing inspiration from stories to fuel my creativity and organized approach.
Location
Education
I have completed an intensive Virtual Assistant certification with ALX, where I gained proficiency in Google Workspace tools, project management, and travel coordination. This training has equipped me to deliver efficient, organized, and detail-oriented support in a virtual environment.
I have completed an intensive Salesforce Associate certification with Trailhead , where I gained proficiency in Automating workflows, Apps integration, CRM analytics, Creating reports and dashboards Automating workflows.
Work & Experience
In my current role as an Application Support Specialist, I provide technical assistance and troubleshooting for software applications, ensuring seamless operations for end-users. I collaborate closely with development teams to resolve issues, implement updates, and optimize system performance, contributing to a high level of user satisfaction and efficiency.
I focused on cross selling a range of banking products, enhancing client portfolios, and driving revenue growth. My proactive client engagement and deep product knowledge allowed me to consistently exceed targets while building strong, long-term customer relationships.
As a Relationship Officer, I successfully managed and nurtured client relationships, driving sales growth through tailored solutions and proactive engagement. I consistently exceeded sales targets, identified new business opportunities, and provided exceptional customer service to enhance client satisfaction and retention.
