Tour Coordinator, Multiple positions – UNOPS

Business Administration, Communications, Logistics, Marketing, Public administration, Social Science
Ethiopia, Addis Ababa
September 26, 2024
Temporary Full Time
Urgent
Application ends: October 8, 2024
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Job Description

Together, we build the future UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development. We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core. We understand the importance of balancing professional and personal demands and offer several flexible working options. Explore what we offer: https://bit.ly/3fpqivR

Functional Responsibilities

Within delegated authority, the Tour Coordinator  will be responsible for the following duties:

  • Schedules and assigns tours and special duties to tour guides, ensuring a smooth flow of the guided-tour operation throughout the day.
  • Performs daily coordinating functions.
  • Provides daily briefings to tour guides in collaboration with other internal and external stakeholders.
  • Coordinates and assigns special tours to tour guides as required, including VIP, UN Kids, and Special Request tours, as well as those taking place outside working hours.
  • Ensures that practices and rules are followed, and that standards of professionalism and cooperation are always maintained.
  • Distributes headphones to visitors when needed and collects them as tours end and stores the items.
  • Provides operational guidelines and addresses any working and interpersonal issues among tour guides and escalates matters when necessary.
  • Guides Tour guides, as they are often the first and last point of contact that visitors have with, to play a vital role in shaping the visitors’ experience and building a positive brand image and values.
  • Encourages tour guides to collect valuable market research data from visitors. This information can be used to improve the visitors’ center products and services, and to develop new marketing campaigns and sales strategies.
  • Provides general information on the guided tour operation and answers related questions – normally in person or by email or by phone – serving as a point of contact for a wide range of actors, such as VIPs, diplomats, group leaders and general visitors. Deals with complaints from such actors tactfully to effectively address their grievances and minimize repercussions, involving the Marketing Officer as required.
  • Makes weekly schedules for all the tour guides, ensuring a fair distribution of their workload, and making further changes to the daily schedule as required.
  • Provide the Marketing Officer with feedback on the visitors’ comments about their tour experience.

Education/Experience/Language requirements

Education:

  • High school diploma or equivalent is required.
  • Bachelor’s Degree in communications, journalism, public relations, business administration, marketing, social sciences, international relations, or a related field is an asset.
  • Special training in data analysis and scheduling is desirable.

Experience:

  • A minimum of six (6) years of progressive experience in providing briefings or in marketing and data analysis-related functions is required.
  • Experience working in diverse, multicultural environments is a strong asset.

Language:

  • Fluency in written, reading and spoken English is required.
  • Knowledge of another official United Nations language and the local language (Amharic) is  an asset.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA/ICS -6
Contract duration: One year

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Duty station: Addis Ababa, Ethiopia.
Application period: 25-Sep-2024 to 08-Oct-2024.

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