ICT Associate – Systems Support
Job Description
Position Title: ICT Associate – Systems Support
Location : Home Based (Ethiopia)
Job Highlight
This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration. The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.
Functions / Key Results Expected
- Provide day to day technical support for internal web-based tools and digital platforms
- Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
- Support users with troubleshooting basic system, application, and access issues
- Assist in testing, documenting, and improving ICT workflows and tools
- Assist the ICT specialist in development and maintenance of web interfaces and dashboards
- Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
- Assist in integrating data outputs into web platforms
- Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
- Assist in maintaining structured databases and ensuring data accuracy
- Support preparation of data driven reports and visual outputs
- Assist the ICT specialist in basic technical documentation, user guides, and system notes
- Coordinate with internal teams to gather ICT requirements
- Support continuous improvement of ICT tools and processes
Skills
- Information Technology Operations, Information Technology
Education Requirements
Required
- Secondary school (or equivalent) with 6 years of relevant experience OR
- Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.
Experience Requirements
Required
- Relevant experience is defined as experience in ICT support, web development, data analysis, or related technical roles.
Language Requirements
- English, Fluent
Desirable
- French; Fluent
- Spanish, Fluent
- Arabic, Fluent
- Chinese, Mandarin, Fluent
- Russian, Fluent.
Offer
This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration. The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.
