ICT Associate – Systems Support

Job Description

Position Title – ICT Associate – Systems Support

Location – Home Based (Ethiopia & Egypt)

Job Highlight

This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration. The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.

Role Purpose

The ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.

Functions / Key Results Expected

• Provide day to day technical support for internal web-based tools and digital platforms
• Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
• Support users with troubleshooting basic system, application, and access issues
• Assist in testing, documenting, and improving ICT workflows and tools
• Assist the ICT specialist in development and maintenance of web interfaces and dashboards
• Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
• Assist in integrating data outputs into web platforms
• Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
• Assist in maintaining structured databases and ensuring data accuracy
• Support preparation of data driven reports and visual outputs
• Assist the ICT specialist in basic technical documentation, user guides, and system notes
• Coordinate with internal teams to gather ICT requirements
• Support continuous improvement of ICT tools and processes

Skills

Information Technology Operations, Information Technology

Competencies

Education Requirements

Required

• Secondary school (or equivalent) with 6 years of relevant experience OR
• Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.

Experience Requirements

Required

• Relevant experience is defined as experience in ICT support, web development, data analysis, or related technical roles.

Language Requirements

English, Fluent

Desirable

• French; Fluent
• Spanish, Fluent
• Arabic, Fluent
• Chinese, Mandarin, Fluent
• Russian, Fluent

Offer

This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration. The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.